Service Engineer – AC, VRF & HVAC-Walton Hi-Tech Industries PLC.

Walton Hi-Tech Industries PLC

Walton Hi-Tech Industries PLC was incorporated as a private limited company on April 17, 2006, under the provisions of Companies Act 1994 (ACT XVIII of 1994), vide registration certificate No. C-61272 (3281)/06 and started its business operation in 2008.

Requirements

Additional Requirements

• Age 25 to 35 years

• Understand advanced principles of Heating, Ventilation, and Air Conditioning
• Ability to install, repair, service, test, and troubleshoot equipment
• Ability to work flexible hours and work around a changing schedule
• Excellent communication, interpersonal and diagnostic skills
• Working knowledge of the equipment needed for the job
• Ability to work independently without supervision
• Ability to complete the work timely.

Responsibilities & Context

• Manage the team to ensure standard after-sales service to clients.
• Provide technical support for the technicians.
• Understand the sales criteria and hold the team accountable for exceeding revenue goals.
• Prepare and analyze the fault report and inform the core team.
• Repair replaced PCB and other repairable items.
• Train service expert, section manager, and technical support team on PCB updates.
• Plan on the spare parts and maintain store & inventory-related transactions.
• Maintain proper documentation to restore repaired items to inventory.
• Provide spare parts support to service points store.
• Prepare, submit & collect bills for non-warranty & void service from Global Clients.
• Keep updated with upcoming models, BOM analyzing, and ensure new parts to service points.
• Monitor corporate clients, site visits and provide requirement accessories as well.
• Maintain daily reports & keep proper documentation for every project.
• Communicate with the corporate service team, operation coordinator and HOD for instant solutions to any raised issues at the project.
• Follow up on buffer spare parts & backup products at points to ensure committed service.
• Visit the market for product development scopes.
• Execute other official tasks, assigned by the department head.

Skills & Expertise